Trail Portal Privacy Policy

Trail Portal, as the data controller, hereby informs you about how we process and protect your personal data.

1. What processing does this notice cover?

This notice covers the processing of personal data of:

If you do not fall into any of the groups above, please contact info@trailportal.si, and we will provide you with the appropriate privacy notice that applies to you.

2. What information do we collect about you?

When you contact us, we collect and process your personal data (for example, information you provide via surveys, phone, email, or other means). This includes data you provide when:

  • Registering on our website;

  • Subscribing to our services;

  • Placing orders on our website;

  • Participating in discussions, competitions, promotions, or surveys;

  • Filling out registration forms (e.g., for events);

  • Reporting an issue with our website.

The data may include your name, address, email, phone number, personal description and photo, age, date of birth, gender, and other information as specified. We do not collect or process sensitive personal data (e.g., health information, sexual orientation, race, or ethnicity) unless:

  • The data is relevant to a specific purpose for which it is processed;

  • Required by law; or

  • You explicitly provide consent.

Data is automatically collected when you visit our website, including:

  • Technical data: IP address, login data, browser type and version, time zone, browser plugins, operating system, device type, and device brand. Third-party cookies may collect this data.

  • Usage data: URLs accessed, pages viewed or searched, response times, errors, visit duration, interactions (scrolling, clicks, mouse movement), and contact details if provided.

3. How do we use your personal data and on what legal basis?

We may process your data:

  • To perform a contract with you;

  • To comply with legal obligations;

  • To protect legitimate interests (ours or third parties), unless your fundamental rights override;

  • To protect vital interests;

  • For public interest or official purposes.

Your data is used for:

  • Providing services and improving website usability;

  • Website management, troubleshooting, analytics, research, and testing;

  • Marketing and personalized content delivery;

  • Ensuring website security.

Processing based on consent will be requested separately, and consent may be withdrawn at any time without affecting the lawfulness of previous processing.

Most common use cases:

a. Users and clients:

We process personal data to provide services, deliver goods, perform payments, or communicate about products/services. Marketing communications are sent only with your prior consent.

b. Participants:

For competitions, surveys, or events, personal data may be used for registration, participation, and communication. Media content may be shared with consent.

c. App users:

Data such as identity, contact, and geolocation may be collected through our mobile apps. Processing is based on contract performance, legitimate interest, or legal obligation.

4. How and to whom do we disclose your personal data?

We do not sell your personal data. Access is limited to Trail Portal personnel bound by confidentiality. We may share data with:

  • Government authorities if required by law;

  • Service providers for IT, security, administrative support;

  • Business partners, suppliers, and subcontractors for contractual purposes;

  • Advertisers using aggregated data;

  • Analytics and search engine providers;

  • External consultants (e.g., lawyers, accountants, auditors).

5. Your rights

You may request:

  • Confirmation of processing;

  • Copies of your personal data;

  • Corrections, deletion, or data portability;

  • Objection to processing;

  • Withdrawal of consent.

Some rights may be restricted by law. Requests should be sent to info@trailportal.si. You also have the right to file a complaint with the Slovenian Information Commissioner: Informacijski pooblaščenec, Zaloška 59, 1000 Ljubljana, gp.ip@ip-rs.si.

6. Data retention

Personal data is retained only as long as necessary for the purposes outlined, in accordance with applicable laws. Anonymized data may be processed indefinitely.

7. Data security

Data is stored on our servers and third-party servers (including cloud services) with appropriate technical and organizational measures to prevent unauthorized access. Online data transfer is not completely secure, and any transfer is at your own risk.

8. Children’s privacy

We do not knowingly collect personal data from children under 15. If discovered, the data will be deleted unless explicit parental consent is provided.

9. Cookies and social media plugins

Our website uses cookies to enhance user experience and improve functionality. Social media features may collect information such as IP address and visited pages. Processing of such data is governed by the respective privacy policies of the service providers.

10. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these sites.

11. Contact

For questions about personal data processing or to exercise your rights, contact info@trailportal.si. Do not share sensitive personal information, tax numbers, or criminal records via email.

Last updated: November 14, 2025

Updates may be published on our website. Users who have provided contact details and consent to communication will be notified of significant changes.